Torcedor 1492 | 56 | Box 20

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Delivery and Returns Overview:

Guarantee: Delivery is guaranteed. Non-arrival of orders will lead to a choice of reshipment or refund, excluding cases where customs seizures occur due to compliance failures or unpaid duties.

Shipping and Customs: Charges are applied at checkout and credit cards are charged upon shipment. You are responsible for all customs duties and taxes. A 20% restocking fee applies to orders returned by customs, or a flat $50 fee for orders under $250.

Cancellation and Returns: Orders can be cancelled before shipping. Returns are accepted for damaged items with photographic proof within 30 days of delivery. We do not accept returns based on taste or for partially used products. For non-delivery, claims must be made within 180 days of dispatch.

Fraud Prevention: We take measures to prevent fraud and will investigate suspicious orders or false claims, which may lead to legal action.

For any issues or inquiries, please contact returns@cohcigars.com or claims@cohcigars.com.